Help & support

3. Maintenance coverage

Send maintenance requests and written notices to QuantPilot090@gmail.com. Internal procedures do not extend deadlines under these terms or applicable law.

For 12 months from delivery, support covers installation, activation, provided API connection features and reproducible software faults. General cases receive an initial reply within 2 service days; this is not a resolution guarantee. License, payment, refund and consumer complaints remain receivable after the support period under these terms and applicable law.

Support does not include managed trading, custody of funds, investment advice, custom strategies, 24-hour monitoring or unlocking exchange accounts. Support never needs private keys, seed phrases, verification codes or withdrawal permission. Do not send Secret Keys in chat.

4. Updates and perpetual use

Bug fixes and security updates for the purchased version are included for 12 months from delivery. Support will explain known impacts and workarounds when a fix takes longer. Unresolved material defects are handled under section 8.

New features, major releases and adaptations to future operating systems or exchange interfaces are not all promised free of charge. Optional paid products require advance pricing and separate agreement. The purchased version remains licensed perpetually; this does not promise lifetime human maintenance, permanent exchange availability or uninterrupted cloud services.

5. Computer binding, reinstalling and replacement

First activation binds one computer. Choose that computer before activation; a second computer cannot reuse the same license. Keep your private license code and license backup when reinstalling on the same computer. Support can help check its identity and recovery options.

Self-service device transfer is unavailable, and cross-computer transfer is not promised. Contact support before replacing failed hardware or after an identity change to establish a feasible solution. New-computer activation is not guaranteed without written confirmation; do not buy again merely to troubleshoot. Statutory defect remedies remain available.

10. Account and troubleshooting security

Keep your private license code, payment record and license backup safe. Provide only necessary, redacted troubleshooting information. Uploading exchange credentials to the backend requires separate explicit consent; purchase or acceptance of these terms is not consent to upload keys.

Use minimum API permissions and avoid withdrawal permission. Check exchange positions and revoke suspicious keys if problems arise. Stopping the application does not close positions. Personal data is handled under the privacy notice and applicable law.