Refund information

7. Seven-day refunds and cancellation

You may request a full software-fee refund without giving a reason within 7 calendar days starting the day after actual delivery of a downloadable version and valid license. Send a retainable written cancellation notice to QuantPilot090@gmail.com. Downloading or activating does not automatically remove this right; this offer does not use a digital-content exception to exclude its seven-day refund. You may also cancel and request a refund before delivery.

Include the TXID and purchasing identity. A TXID, explanation or screenshots help verification but complete attachments and prior support approval are not conditions for timely notice. After this window, non-delivery, defects, duplicate payments and other statutory grounds remain reviewable. Statutory periods are not shortened.

8. Installation failures, material defects and later requests

For reproducible defects materially affecting core functions in an environment expressly supported when purchased, support will investigate and offer a fix or reasonable alternative. If remediation is not possible within a reasonable period, cancellation, a price reduction or other appropriate remedies will be provided as required by law and the circumstances. Expiry of support does not remove statutory liability.

Trading losses, disappointing returns or no longer needing the software do not alone prove a defect or create an additional unconditional refund right after seven days. This does not limit seven-day refunds, defect remedies or other statutory rights.

9. Refund method and license consequences

Refunds are due within 15 calendar days starting the day after valid cancellation notice, or sooner if required by law. Internal review does not restart that deadline. Refunds normally use USDT (TRC20) to the verified original payer wallet. If that address cannot receive funds, an alternative is verified securely.

No refund processing fee applies. The seller bears outbound network fees without reducing the refundable software fee. Other legally refundable necessary expenses are handled as required by law. Refunds are processed manually by support; automatic payouts are not currently available.

After cancellation, stop using and remove the software and license copies. Backend licensing and downloads will be disabled. Previously issued offline certificates cannot be remotely erased; this does not permit use after cancellation. A refund does not close trading positions or withdraw assets for you; manage existing positions directly through the exchange.